Last Updated: May 1, 2020
ONLINE ACCESSIBILITY
If you are experiencing accessibility issues with our webpage, you may call 1-800-431-0566 for assistance navigating the page or to order from one of our restaurant locations.
If you have general questions or concerns about the accessibility of our website, please contact us by sending an email to Accessibility@whitecastle.com or calling us at 1-800-843-2728 (1-800-THE-CRAV) (TTY). Please provide specific details about the accessibility issue, including the web address that may have caused challenges.
We recommend that users of Microsoft Internet Explorer 11 with assistive technology or other accessibility needs consider accessing our website via the most recent versions of a well-supported browser such as Firefox, Google Chrome, Safari, or Microsoft Edge. This provides the best experience for users. Firefox and Google Chrome are free and available to users of Windows operating systems including older operating system versions such as Windows 7.
REASONABLE ACCOMMODATIONS
Individuals who need a reasonable accommodation to access White Castle’s products and services can make a request via email to Accessibility@whitecastle.com or by calling 1-800-843-2728 (1-800-THE-CRAV) (TTY). Be sure to include contact information such as an email address or telephone number where you can be reached. Depending on the request, White Castle may need sufficient notice to provide a reasonable accommodation.
For ordering and support of White Castle Gift Cards with Braille, call 1-800-843-2728 (1-800-THE-CRAV) (TTY) or send a request via email to Accessibility@whitecastle.com. Be sure to include contact information such as an email address or telephone number where you can be reached to process your request for White Castle Gift Cards with Braille.
Additionally, you may call 1-800-431-0566 for assistance placing an order from one of our restaurant locations.
THIRD-PARTY WEBSITES
White Castle’s website contains links to websites hosted by third parties. White Castle does not make claims regarding the accessibility of third-party websites and is not able to make accommodations on such websites.
FEEDBACK
We are always working to ensure that our products and services are accessible to users of all abilities. If you have a suggestion or question about accessibility of services at White Castle, please contact 1-800-843-2728 (1-800-THE-CRAV) or Accessibility@whitecastle.com.
Please click here to contact us for customer feedback that is not related to website accessibility or a need for a reasonable accommodation.