Team Member Stories
Humble Family — Every team member appreciates and cares for one another.
District Supervisor Barbie Exline has an energy level that’s hard to beat. She’s keyed into her customers and her restaurants’ sales, but even more impressively, each and every one of her team members. It’s not uncommon to see “Team Exline” gracing the pages of our company news magazine, boasting great recaps about their community involvement.
Who’s that boisterous group at the Bulls games? That’s Barbie and her crew, enjoying a teambuilding excursion on personal time with all their family members—both the ones at home and the ones at work. With Barbie, as it is throughout White Castle, everyone is family.
CUSTOMER FOCUSED – THINKING OF OUR CUSTOMERS FIRST.
A customer stopped by one of our Castles and was greeted by Matt Rife, whom she asked to ship 30 fresh Sliders to her ailing brother in Arizona—she explained how much he missed the taste of our freshly steam-grilled product. A few days after her initial request, Matt followed up to let her know that he shipped not 30 but 50 Sliders, and he also took care of the costs for her. She was very thankful that her brother had the opportunity to enjoy the Sliders, and later stopped by our Home Office in person to share her gratitude. Matt received our distinguished Service Plus recognition for his Customer Focused efforts.
White Castle Food Products Team
HUNGRY – FOR GROWTH AS INDIVIDUALS AND LEADERS, AND TO SEE OUR BUSINESS GROW.
Our White Castle Food Products team, the support engine behind our Retail Foods Division, received this year the peer-nominated Positive Impact Award. With record-setting performance several years in a row, this division clearly has an appetite for more. New products, new partners and new tests always in the works, our Retail Foods Division continues to demonstrate that consumers like you Crave White Castle not just in our restaurants, but in the grocery store, convenience store, movie theatre, vending machine, military base and more.
ACCOUNTABLE – WE EACH TAKE RESPONSIBILITY FOR OUR ACTIONS, ATTITUDES AND CHOICES.
Indianapolis GM Liz Lohman was presented with an opportunity to make someone’s day and she seized it all the way. Each year during Autism Awareness Month when our teams decorate their dining rooms with blue puzzle pieces and collect donations for Autism Speaks, we often hear from thankful families who live with the realities of spectrum disorders every day. Likewise, Liz encountered a 5-year-old whose birthday dream was to become a superhero. As he had been diagnosed with autism the year prior, his mom thought the perfect superhero cape for her son would be the autism-themed cape hanging in Liz’s Castle in honor of Autism Awareness Month. His mom inquired about purchasing it, but Liz took charge and made some birthday magic. She invited the family in for a special dinner and made his wish come true by gifting him the superhero cape.
HEALTHY & ENERGETIC – MENTALLY AND PHYSICALLY HEALTHY AND HAPPY.
Jason represents a great example of the opportunity that accompanies working at White Castle. Originally working in one of our manufacturing plants, Jason successfully transitioned into a support role in our Supply Chain Management Department at our Home Office. While he keeps a relatively low profile, he’s always visible pounding the pavement after work. Summer heat, wind, rain and snow, Jason runs nearly every day and says, “You just gotta do it.” As a Boston Marathon qualifier thanks to his impressive performance in several regional marathons, Jason applies the same ethic to his physical workouts as he does to learning and growing his professional knowledge.
RESPONSIVE – QUICKNESS IN ALL WE DO.
Managers and Supervisors across all divisions of our roster of 10,000 team members know they have a solid and responsive resource in Senior Team Member Services Manager Bozana Byers. Whether it’s providing training and reassurance on new hiring technologies or leading the charge with our engagement initiatives, Bozana is seemingly always on call and ready to quickly resolve requests for assistance whether or not she’s in the office. Her prompt action for all scenarios, both positive and negative, helps promote better team communication, and personal and professional growth for all involved. Bozana is an established guiding light for many when they seek swift, sensible and smart solutions to a variety of human resources opportunities.